Report them anyways. Give them a UNEDITED screen shot and a clear explanation. Talk to them properly and DO NOT DEMAND ANYTHING from the support team.
Write a letter to them like they are your boss, and they will listen properly. Also use propper spelling and grammar.
Have patiance, how do you know that they ingnore you? They have thousands of tickets to go through.
Also, make sure the person who got the screenshot is the person reporting (or include their ID if you are reporting on their behalf) , it will make things more simple for them.
Hi friends... we have in sector 264 a hacker's base... his base is in 177,305 he don't have a bubble and when someone want to go in to check his base, the game send you out. Please check it... his base's name is Browneman
hi, we have player in sector 161 level 27 and he has specter and rapators, i checked his base and i see his oil and metal storage is full and they can hold only 5 million each and he has level 5 lasers gun, So how the hell he did that, level 5 laser gun need level 10 defence lab and 25 million metal 20 million oil, and i know that level 10 defence labe give a lot Xperince and to unlock specter he need level 10 tech center , wich he must level up more than level 27 if he did that, and he say on game chat that his base repair in 5 sec !!!!! i have screen shoot to his base , please fix this we had enough from all those cheaters , and the game is not fun any more :(
Sector 332 a lvl 34 attacked my base lvl 26 please investigate.. i don't understand because people need cheat for a game.. instead have some fun... :( by the way... this is the attack log... check him please...
Main BaseLocation: 199,385Agri50431m1,244,975559,39676,963100% Destroyed-4